Digital Tools Power Beijing’s 12345 Hotline Upgrade

Beijing’s municipal leadership rolled out an upgraded "Public Complaint Rapid Response" system on Oct. 12, 2026. The upgrade, coordinated by the Beijing government, China Media Group and the Chinese Academy of Social Sciences, blends the traditional 12345 telephone line with a cloud‑based online portal, ensuring that every citizen submission receives a reply within 24 hours. Yin Li emphasized that the central committee’s senior officials are keen on applying advanced technology to urban management while keeping people’s needs first. The platform has already processed about 200 million complaints since its 2019 debut. At the ceremony, Shan Haixiong highlighted the worldwide acclaim for the documentary "Hotline Beijing" and announced the sequel "Hotline Beijing 2" that premiered on Oct. 11. International dignitaries, including a UN Under‑Secretary and senior scholars from France and Greece, congratulated Beijing via recorded messages.