News Analysis India

Tag: Online Shopping

  • User Receives Fake iPhone 15 From Amazon; Company Responds |

    New Delhi: A user named, Gabbar Singh, took to Twitter to express his disappointment with an Amazon purchase gone wrong. The user has 1.5 million followers. Soon, Singh’s tweet quickly garnered attention.

    Incident Details

    Singh shared his dismay after receiving what appeared to be a fake iPhone 15 from Amazon. In his tweet, he pointed out that the seller was listed as Appario and expressed frustration over the lack of a cable in the box, deeming the entire package a disappointment. He also questioned if anyone else had faced a similar issue.

    Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU
    — Gabbar (@GabbbarSingh) February 23, 2024

    Response From Amazon

    Amazon swiftly responded to Singh’s tweet, acknowledging the error and apologizing for the inconvenience caused. They directed Singh to fill in his details through a provided link, promising to address the issue within 6-12 hours.

    @GabbbarSingh We’re sorry to know that you received an incorrect product in the package. Kindly fill in your details here: https://t.co/QWA4qKz4Be, we’ll get back to you with an update in 6-12 hours time. -Priya
    — Amazon Help (@AmazonHelp) February 23, 2024

    Following Amazon’s instructions, Singh filled out the form and requested a refund for the counterfeit product. Amazon reassured him, thanking him for the confirmation and asking for patience as their Social Media team worked on a resolution.

    Interactions With Amazon Representatives

    In addition to engaging with Amazon’s official response, Singh also interacted with an individual claiming to work at Amazon and offering assistance. While the specifics of this exchange weren’t detailed.

    Thank you for confirming. Please wait for 6-12 hours and our Social Media team will get back to you with a resolution via email. Your patience is appreciated. -Priya
    — Amazon Help (@AmazonHelp) February 23, 2024

    As of now, Singh awaits further communication from Amazon regarding the resolution of the situation. Meanwhile, many users commented on the post and shared their views.

    Take a look at the reactions:

    Priya k chakkar mein back lagi hai meri vo bhi do
    — PRESIDENT (@smacky_03) February 23, 2024

    Priya tum single ho..
    — Jadu (MC Stan Chapri) (@Vayu932253) February 23, 2024

  • Flash sales bar in basket of proposals to turn heat on e-commerce biggies

    Express News Service
    BENGALURU: After making defiant social media giants fall in line, the Centre seems all set to go after e-commerce biggies such as Amazon and Flipkart by proposing to make the Consumer Protection (E-Commerce) Rules, 2020 more stringent. On Monday, the ministry issued a notification seeking suggestions from stakeholders on amending the Rules.

    Among the major changes mooted by the ministry are appointing a Chief Compliance Officer and a Resident Grievance Officer. Also on the table are compliance with government requests on information sharing, registering with the Department for Promotion of Industry and Internal Trade (DPIIT), prohibition of ‘flash sales’ offering deep discounts, and banning misleading ads. 

    E-commerce firms must now also register with the DPIIT within a prescribed period and also display the registration numbers. In case of any imported goods, the country of origin will have to be displayed along with name of the seller to ensure the ranking mechanisms don’t discriminate against domestic sellers. The chief compliance officer shall ensure implementation of the rules, while the resident grievance officer will redress user complaints. Besides, e-tailers shall provide information sought by government agencies for investigations, verification of identities or cyber security activities within 72 hours.

    The government has given stakeholders 15 days time to convey their views. The changes seek to hold e-commerce firms operating in India accountable, said Archana Tewary, partner, J Sagar Associates. But the changes are so wide-ranging it needs to be seen how it will pan out, she added. 

    The announcement comes at a time when the Confederation of All India Traders (CAIT) has dragged the e-commerce giants to the Karnataka High Court seeking a probe into their business models. Welcoming the notification, CAIT general secretary Praveen Khandelwal termed it the first logical step to making e-commerce an even-playing field.

    “The gross violation of FDI policy and other laws by the foreign funded e-commerce firms has forced thousands of (brick-n-mortar) shops to close,” he claimed. Amazon declined to comment but sources said Flipkart has appointed key officers to comply with the rules.