Tag: Helpline

  • Tripura CM Biplab Kumar Deb launches helpline to address citizens’ grievances

    By PTI

    AGARTALA: Tripura Chief Minister Biplab Kumar Deb on Monday launched a helpline to receive and fast track addressal of citizens’ grievances.

    The helpline, which has code number 1905, is a dedicated call center where citizens will be able to call to record their grievances.

    The helpline will then refer it to the concerned departments through integrated task monitoring system, officials said.

    The departmental nodal officer will receive citizen’s grievance tasks from the CM helpline and he will take necessary action to address them or transfer it to field level officers for its addressal in a time bound manner, they said.

    After launching the helpline, Deb said in the social media “This helpline will connect me directly with the people of Tripura and I am sure I will be just a call away from solving all their problems.

    ” Explaining the modus operandi, the officials said that Once the citizen’s grievance has been addressed it will be updated in the CM Helpline and the supervisor will call up the person and inform him/her of the action taken by the department.

    If the person is satisfied with the action the call will be closed, but if he/she is not the grievance will be resent to the department concerned for necessary action within the stipulated time.

    The citizen grievance redressal through helpline will be regularly monitored by the chief minister’s office.

    Deb in his address after the inauguration said the government had earlier launched the Jagaran Tripura app through which citizens can get information about various schemes of the Centre and the state.

    193 schemes are on board of this app, he said.

    Deb said under the CM Yuva Communication scheme, the government gave 7,274 mobile phones to final year of graduation students in 2020.

    The number of mobile phones to be given away will increase this year.

    The CM Helpline is integrated with the emergency response support system (ERSS) of the police department.

    In case of any emergency call, the CM Helpline will transfer the call immediately to the ERSS and will follow it up, the officials said.

    The citizens will be able to contact the CM Helpline from 8 AM to 8 PM on all working days.

    It will be later upgraded to a 24X7 toll free helpline number based on the people’s response.

    Dedicated manpower would be hired for smooth operation of the helpline, they said.

    The helpline will also provide citizens the opportunity to ask questions, to collect information, submit suggestions and feedback for the government to improve and receive and respond to latest announcements of the Government.

    The helpline will also provide information regarding different schemes and new initiatives of the state government.

  • Helpline for healthcare workers facing mental health issues launched

    By PTI
    NEW DELHI: A number of associations of doctors and psychiatrists from around the world have joined hands to launch a dedicated helpline for healthcare workers to address stress, depression and other psychological issues faced by them during the COVID-19 pandemic.

    In an official statement issued on Saturday, the Global Association of Physicians of Indian Origin (GAPIO), one of the primary partners behind the initiative, said the move was particularly important as the second wave of the pandemic in the country has affected doctors, nurses and others in the sector in a big way.

    This has led to significant challenges, with medical, nursing and allied healthcare workers experiencing stress, depression and distress while discharging their duties towards patient care, the GAPIO said in the statement.

    Ensuring mental wellbeing of healthcare workers is of prime importance, and GAPIO and Indian Psychiatric Society (IPS), along with other collaborating partners have launched a helpline for HCWs facing mental health issues to help them address it, said.

    Other partners include, American Association of Physicians of Indian Origin (AAPI), the British Association of Physicians of Indian Origin (BAPIO), the Canada India Network Society (CINS) and the British Indian Psychiatric Association (BIPA), the statement said.

    Announcing the launch, Dr. Prathap C Reddy, Chairman, Apollo Hospitals Group and Founder President, GAPIO said, “This is a very challenging and difficult time.

    An exponential rise in the cases of anxiety, post-traumatic stress and depression amongst healthcare and frontline workers has been seen.

    With the support of psychiatrists, clinical psychologists and other mental health professionals, the mental health needs of HCWs needs to be addressed”.

    The helpline, it is hoped, will ameliorate the stress and challenges that HCW’s are facing amid this unprecedented crisis, he said.

    Dr. Anupam Sibal, President GAPIO, said, “Peer support sessions will be available to provide support.

    There will also be an opportunity for individual sessions and referrals, where needed, to be organised”.

    In May, when the second wave was at its height, doctors and nurses had faced “nightmare in wards” seeing their patients die in large numbers.

    Prolonged duty shifts, watching patients die every day or family members pleading to save their lives, doctors on Covid duty in Delhi, had then opened up about their experiences and said they went through unimaginable mental agony during the worst phase of the second wave of the pandemic.

    From government hospitals to private facilities, the calamitous second wave in Delhi had not only strained healthcare infrastructure to its limits, but also affected the physical and psychological well-being of doctors and other healthcare workers.

    “The United States has passed through a similar situation which India is facing today. It was difficult for American doctors and other HCWs who faced extreme work pressure, stress and fear. Our learnings from the American experience will help support this helpline,” said Dr. Sudhakar Jonnalagadda, president, AAPI. Dr. Gautam Saha, president of IPS, assured that psychiatrists from India will do everything possible to put back their mental health to a level as existed before the declaration of COVID-19 pandemic.

    He added that this mental helpline will offer free online services to medical and allied healthcare workers.

  • Over 2.47 lakh calls registered by govt’s helpline for women from Apr-Jun 2020

    By PTI
    NEW DELHI: Over 2.47 lakh phone calls were registered by the government’s women helpline from April to June last year when the country was under lockdown due to the coronavirus pandemic, the Women and Child Development Ministry said on Thursday.

    From March 25, 2020, till May 31, 2020, the country was under complete lockdown due to COVID-19, and the unlock procedure was started from June 2020.

    In a written response to a question in Rajya Sabha, Women and Child Development Minister Smriti Irani said the scheme of ‘Universalisation of Women Helpline (WHL)’ through toll free number 181 is operational in 33 states and Union Territories.

    “As per the information received from states/UTs, during the period between April 2020 to June 2020, over 2.47 lakh calls were registered in WHLs,” she said.

    The helpline aims to provide emergency and non-emergency referral and information service to women affected by violence and in distress.

    The WHLs work in coordination with the One-Stop Centres (OSC) established in 700 districts across the country.

    These OSCs facilitate a range of integrated services under one roof such as police facilitation, providing legal aid and legal counselling, medical aid, psycho-social counselling and temporary shelter.

    In response to another question, Irani said the National Commission for Protection of Child Rights (NCPCR) received 354 complaints through the POCSO e-Box during the last three years, i.e., 2017-18, 2018-19, 2019-20 and the current year 2020-21 (till January 31, 2021).

  • Helpline number issued for construction and mapping of Ayushman card for Kovid-19 patients

    According to a release issued by the Office of Chief Medical and Health Officer, the patients of Kovid-19 who have been admitted to Kovid-19 hospitals under the district, those patients were given Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana and Dr. Khubchand Baghel Health Assistance. Under the scheme, mapping work is being done by making Ayushman card. For this, ration card and Aadhaar card are required as necessary documents for the creation of Ayushman card. For which land line number 9131477614 and mobile number 9131520609, 8839265222 have been identified in the district. CMHO Dr. TR Kunwar has appealed to the concerned to provide information on contacting the said number through call or WhatsApp.