News Analysis India

Tag: Dial 112

  • Maharashtra government to roll out ‘Dial 112’ project soon to improve police response time

    By PTI
    MUMBAI: The Maharashtra government will soon launch ‘Dial 112’ project across the state, which will enable the police to reach out to the complainants quickly in case of an emergency, a minister said on Saturday.

    MoS Home and IT Satej Patil said in a statement that this technology-driven project will ensure that the police response time improves to 10 minutes in urban areas and 15 minutes in rural areas. Under the project, there will be state-of-the-art control rooms at all 45 police commissionerates and district police offices across the state, he said.

    “As many as 1,502 four-wheelers and 2,269 two-wheelers used by police will have a mobile data terminal and GPS system. Of them, 849 four-wheelers and 1,372 two-wheelers have already been installed with the system that is technically foolproof. The technology has enabled these vehicles to be ready in the service of the people round-the-clock,” Patil said.

    Tweeting about the project, he said, “We are training 15,000 police personnel and officers for use of this technology. ‘Dial 112’, powered with the high-end technology, will enable people to contact police and other emergency agencies by using mobile applications, SMS service, e-mail or through chat. Once rolled out, the project will help the police in responding in 10 minutes in urban areas and in 15 minutes in rural areas.”

    Deputy Chief Minister and Finance Minister Ajit Pawar recently chaired a meeting at the Mantralaya (state secretariat) in Mumbai to review the progress of the project. Apart from Satej Patil, Maharashtra Home Minister Dilip Walse Patil and key officials of various departments attended the meeting.

    Patil said that the project will be inaugurated by Chief Minister Uddhav Thackeray soon, but before that, there a test and safety audit of the project will be conducted next month. The project will enable us to make Maharashtra safer for the people of the state, he added.

  • 634 women helped in reaching safe places after dial in dial 112

    With the facility of Dial 112, people stranded in an emergency are greatly relieved. Due to the activeness of the team, 634 women have been discharged from unsafe condition in time to safe places. The team has actively contributed to help 94690 women and children in the state. Special DG RK Vij gave the information of the anecdote at a press conference held at 112 Building Police Control Room Civil Line Raipur. In a press conference, DG Vij said that in all cases, a team of 112 has given relief to people in 11 districts by mutual coordination. In the coming time, service will be started in 17 more districts 112. Work is going on at the last level for this. Vij pointed out that three types of services are available through 112. Since the inception, the police team has not delayed even a minute to give assistance to the person giving the message by listening seriously to the 65 lakh telephone call centers so far. He informed that 10 lakh more are connected through 65 lakh telephone call centers which is related to the functioning of the police. He said that in nine and a half lakh cases, the train has reached the spot immediately. Efforts are being made on the Chief Minister’s action plan to connect the paddy procurement centers with dial 112. In the coming time, farmers will be able to immediately bring the problems related to selling paddy to the concerned department through call centers. 112 has created a good image among the people in its short time. Today, instead of reaching the police station, people are getting immediate relief through 112. This service is proving to be a boon for the common people. They are determined to help more people through 112 through the team. Senior officials of Dial 112 were present at the press conference.

  • The flood of complaints came as soon as dial 112 was added to the farmers, more than four thousand complaints were filed in a month,

    As soon as the dial 112 service was added for quick diagnosis of the problems of the farmers, there was a flood of complaints from all over the state. More than 4 thousand calls have been received from farmers in a span of just one month, which includes all the complaints, apart from the tightness of gunny bags, the problem of patwari not working, the problem of not selling paddy properly, not weighing in the procurement center .

    In order to solve the common problems of the people, dial 112 service was started by the government in 11 districts of the state from September 1, 2018, but with the commencement of paddy procurement last year, the farmers have also started their complaint- This service was opened to have problems. How this service became popular among the farmers can be gauged from the fact that from 1 December 2020 to 5 December 2021, 4,288 calls have been received from farmers.

    So far, maximum complaints were received from the state with 792 complaints from Bilaspur and 545 problems from Janjgir-Champa, 434 from Raipur, 435 from Rajnandgaon, 318 from Raigad and 366 from Mahasamund. Problems and complaints received from farmers are forwarded to the Collector, Superintendent of Police and SDM of the concerned district on behalf of Dial 112, who are responsible for redressal.