Agentic AI – News Analysis India https://newsanalysisindia.com The news you need to know, explained Tue, 17 Feb 2026 00:00:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 India’s Pioneer Humanity-First AI City to Rise in Bengaluru https://newsanalysisindia.com/tech/indias-pioneer-humanity-first-ai-city-to-rise-in-bengaluru/ Tue, 17 Feb 2026 00:00:00 +0000 http://newsanalysisindia.local/indias-pioneer-humanity-first-ai-city-to-rise-in-bengaluru/ Bharat1.AI has unveiled a visionary blueprint for India’s first ‘Humanity-First AI City’ located in Bengaluru. This ecosystem is designed to support large-scale AI model training and inference, intending to attract 10,000+ innovators by the end of the year. The heart of the project is the 500,000 sq ft B1 AI Superpark in Sarjapur, which will collaborate with the Airavat Research Foundation, SPARC at IISc, and the Wadhwani School of AI. By testing foundational frameworks in authentic urban conditions, the project seeks to validate agentic and physical AI systems before full deployment. With high-speed 400 Gbps links, the facility ensures seamless research. CEO Umakant Soni noted that real-world testing is vital for ethical AI development. The announcement coincides with the ongoing India AI Impact Summit 2026.

]]> Deloitte Unveils Major AI Hubs in India, Malaysia, and Singapore, Focusing on Agentic AI https://newsanalysisindia.com/tech/deloitte-unveils-major-ai-hubs-in-india-malaysia-and-singapore-focusing-on-agentic-ai/ Tue, 10 Jun 2025 00:00:00 +0000 http://newsanalysisindia.local/deloitte-unveils-major-ai-hubs-in-india-malaysia-and-singapore-focusing-on-agentic-ai/ Deloitte has announced the establishment of its Asia Pacific Agentic AI Centre of Excellence (CoE), with locations in India, Malaysia, and Singapore. This initiative aims to assist companies in the region with the implementation of agentic AI solutions. The CoE will unite over 6,000 professionals and oversee AI projects valued at over a billion US dollars, or approximately 87 billion Indian Rupees. It will integrate with Deloitte’s global network to facilitate the deployment of digital workforces for clients. The center intends to offer a combination of industry expertise and advanced technology, partnering with NVIDIA to leverage the “Zora AI by Deloitte” technology stack, which provides pre-built digital agents for various business functions. The initiative will also focus on accelerating the development and testing of new ideas through Proof of Concepts (POCs). This strategic move positions India to lead in developing and exporting trusted agentic AI solutions, aligning with the nation’s digital infrastructure and engineering talent.

]]> Deloitte Unveils Agentic AI Center in India, Malaysia, and Singapore https://newsanalysisindia.com/tech/deloitte-unveils-agentic-ai-center-in-india-malaysia-and-singapore/ Tue, 10 Jun 2025 00:00:00 +0000 http://newsanalysisindia.local/deloitte-unveils-agentic-ai-center-in-india-malaysia-and-singapore/ Deloitte has announced the launch of its Asia Pacific Agentic AI Centre of Excellence (CoE), a strategic initiative spanning India, Malaysia, and Singapore. The CoE aims to assist businesses in the region with the implementation of advanced agentic AI solutions. This significant investment, involving over 6,000 professionals and a budget exceeding $1 billion USD (approximately 87 billion Indian Rupees), will leverage Deloitte’s global network to facilitate digital workforce transformations. The center will focus on helping clients reimagine work processes, fostering innovation, and building AI-powered futures. Collaborating with NVIDIA, the CoE will deploy the Zora AI by Deloitte technology stack to provide ready-to-use digital agents across various business functions.

]]> Gen AI, Agentic AI To Revolutionise Customer Service, Drive Business Value: Report | https://newsanalysisindia.com/tech/gen-ai-agentic-ai-to-revolutionise-customer-service-drive-business-value-report/ Tue, 18 Mar 2025 00:00:00 +0000 http://newsanalysisindia.local/gen-ai-agentic-ai-to-revolutionise-customer-service-drive-business-value-report/ New Delhi: With the rise of generative AI (Gen AI) and agentic AI, companies are looking to transform their customer service departments into key value drivers that enhance brand perception, improve customer loyalty, and drive operational efficiency, a new report said on Monday. 

As customer service is no longer just a support function for businesses, companies in India and across the world are rapidly adopting AI-powered customer service solutions. A report by the Capgemini Research Institute showed that the 86 per cent of organisations have already implemented Gen AI, initiated pilots, or are exploring its potential.

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, cutting operational costs, and boosting agent productivity. Nearly 78 per cent of surveyed Indian executives believe using Gen AI in customer service reduces issue handling time, compared to 62 per cent of their global counterparts.

Additionally, 67 per cent of Indian executives say AI helps lower operating costs, and 60 per cent believe it enhances agent productivity. These numbers highlight the growing confidence in AI as a transformative tool in customer service operations.

However, while AI-powered chatbots and virtual agents are improving in quality and efficiency, customers still value human interaction. Over 70 per cent of consumers prefer human agents for their empathy and creative problem-solving abilities, although younger customers are more open to chatbot interactions.

This suggests that the future of customer service will be a balanced mix of human and AI-driven solutions, offering both speed and personalisation. Looking ahead, Indian businesses expect key trends to shape customer service over the next three years. About 66 per cent of surveyed executives believe proactive customer service, which identifies and addresses potential issues before they arise, will be a game-changer.

Similarly, 60 per cent expect the role of customer service agents to evolve, shifting from handling routine tasks to more value-driven roles like relationship-building and sales. Indian companies also expect significant benefits from Gen AI adoption. Around 62 per cent anticipate faster response times, 58 per cent expect improved first-contact resolution rates, and 56 per cent believe AI will enhance customer satisfaction.

“With over half of consumers prepared to leave a brand due to poor customer service, even if their purchase is good, business leaders now recognise that exceptional customer service is no longer a luxury but a strategic imperative,” said Franck Greverie, chief portfolio & technology officer at Capgemini.

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