TNPDCL mandates rigorous field verification to curb billing errors

According to the new circular, assessment staff must double‑check meter readings while senior inspectors will receive regular performance reviews. Superintending Engineers are asked to allocate clear responsibilities at circle, division and sub‑division levels to ensure swift, transparent and customer‑friendly billing. The corporation also acknowledged that insufficient supervision by revenue and valuation supervisors, as well as delayed detection of defective meters, allowed billing mistakes to persist until customers lodged complaints. By enhancing oversight and instituting periodic surprise audits, TNPDCL seeks to improve billing accuracy and safeguard its revenue.