Viral videos have a way of capturing raw moments, and one from HDFC Bank’s Panki branch in Kanpur is no exception. The footage, shared widely across social media including X, depicts a fiery argument between employee Aastha Singh and an irate customer. Tuesday brought Singh’s detailed rebuttal, where she urged authorities to probe the January 6 episode involving a colleague’s spouse.
Delving into the backstory, Singh described a simple workflow snag. Corporate protocols demand meticulous handovers—keys, documents, and clearances that can’t be rushed. ‘The staffer wanted to be relieved that very day,’ Singh said, pointing out standard notice periods ranging from 30 days to three months.
Tensions boiled over when the husband entered the branch. Approaching her table, he unleashed a barrage of offensive remarks, including caste-based insults. ‘How can anyone expect a woman to tolerate this?’ Singh questioned, explaining her request for security intervention.
The clip shows Singh rising confrontationally, pointing her laptop amid shouts. Lasting under a minute, the exchange was brief yet explosive online. Singh maintains it was a fleeting dispute, now magnified unfairly.
As the video amasses views, it raises broader questions about workplace dignity, customer conduct, and institutional responses. Singh’s probe demand signals a push for transparency, potentially reshaping how such incidents are handled in India’s banking sector.