Impact of Chief Minister Vishnu Dev Sai's public welfare initiative: CM Helpline 1076 delivered justice in 24 hours, bringing a smile back to the face of Sevak Ram's family

Raipur – Under the leadership of Chief Minister Vishnu Dev Sai, the transparent, accountable and citizen‑centric administration set up by the Chhattisgarh government is showing a positive impact across the state. The CM Helpline 1076, operated to ensure swift and timely resolution of citizens’ problems, has emerged as a trusted and effective medium. The success story of Mr. Sevak Ram, a resident of Patgawa village in the Pendra development block of the Gaurela‑Pendra‑Marwahi district, exemplifies this good governance. Mr. Ram had been circulating for a long time to obtain caste and income certificates for his children, but due to various reasons the certificates were not being issued, causing difficulties in education, government schemes and other essential services. After repeated attempts with no solution, he lodged his grievance with CM Helpline 1076. The concerned department acted with seriousness and sensitivity, and within just 24 hours the caste certificates for his children were approved and issued. The rapid resolution of a problem pending for years brought joy to the entire family. Mr. Ram expressed heartfelt gratitude to Chief Minister Vishnu Dev Sai and the district administration, saying he had not expected such a swift solution. He said earlier attempts had failed, but after registering the complaint on the helpline, the administration acted promptly and provided timely relief. The state government, under the Chief Minister’s leadership, is fully committed to the quick resolution of citizens’ issues. CM Helpline 1076 is not merely a platform for registering complaints but an effective good‑governance mechanism that continuously strengthens trust between the administration and the public.