CM Helpline Review Triggers Accountability Actions in Chhattisgarh

The August‑September audit of the CM helpline highlighted systemic negligence at L‑1, L‑2 and L‑3 levels of PWD. Multiple entries showed generic comments such as “issue resolved” even though no field verification or timeline was recorded. The department now requires every future closure to include inspection findings, specific remedial actions, deadline details, and a clear notification to the complainant. The tightening of procedures aims to eliminate misleading resolution statistics on the public portal.