CM Helpline 1076 is becoming an effective medium for quick resolution of common people's problems: Chief Minister Shri Vishnu Deo Sai
Over 2.31 lakh complaints registered on CM Helpline so far, more than 2.05 lakh resolved Approximately 89 percent of complaints resolved, Chief Minister calls initial results encouraging Chief Minister Shri Sai had direct interaction with complainants, took feedback, citizens expressed satisfaction over problem resolution Some received pending installment for housing, some got their nine-month-stalled pension restarted, relief for over 80 families due to transformer replacement Chief Minister praised officers for sensitive and prompt resolution of complaints Directed to analyze complaint data and improve citizen services CM Helpline strengthening trust between administration and public: Chief Minister Shri Sai Instructions for extensive publicity of CM Helpline 1076 in Gram Panchayats, Fair Price Shops and Common Service Centers Raipur, Timely, sensitive, and effective resolution of common citizens' problems is the first test of good governance. With this objective, the CM Helpline 1076, launched with this objective, has emerged as an important medium of trust for the people of the state in a short time. People no longer need to make repeated trips to government offices for the resolution of problems related to ration, pension, electricity, housing, drinking water, and other citizen services. Citizens are registering their complaints on 1076 from home, and their resolution is being regularly monitored. Chief Minister Shri Sai made these remarks today while reviewing the functioning of the CM Helpline 1076, located in the CBD Building in Naya Raipur, at a high-level meeting.
Chief Minister Shri Vishnu Deo Sai took detailed information about the complaints received on the helpline, their resolution, feedback being taken from complainants, and departmental and district-wise performance. He reviewed the status of complaint resolution in districts through video conferencing with all District Collectors.
During this, the Chief Minister personally interacted with complainants from various districts to understand whether their problems were resolved after registering a complaint on the CM Helpline. Citizens shared their experiences in direct conversation with the Chief Minister and expressed satisfaction over the resolution of their complaints.
2.31 lakh complaints registered, 88.85 percent resolved The review meeting was informed that a total of 2,31,850 complaints have been registered on CM Helpline 1076 from June 9 to October 15, 2026. Out of these, 2,05,996 complaints have been resolved. Action is being taken on the remaining 25,854 complaints. Thus, 88.85 percent of the total complaints received so far have been resolved. The helpline receives an average of 1500 to 2000 complaints daily.
Calling the initial results of the helpline encouraging, Chief Minister Shri Sai said that the resolution of such a large number of complaints is a result of the collective effort of officers and employees. Good work has also been done on the instructions given in the previous review. This system should be continuously improved to ensure that complaint resolution is not limited to mere statistics, but that citizens receive actual relief and are satisfied with the solution.
The Chief Minister said that the quality resolution of complaints is most important. Before closing a complaint, it should be ensured that the complainant's problem has actually been resolved. Feedback from citizens should be the basis for the real success of this system.
One complaint brought relief to over 80 families, faulty transformer replaced During the review, Chief Minister Shri Sai directly interacted with Shri Daman Sahu, a complainant from the Mainpur area of Gariyaband district. Shri Sahu informed the Chief Minister that the power supply was disrupted due to a faulty transformer in his village, affecting about 80 to 85 families. As the problem was not resolved at the local level, he registered a complaint on CM Helpline 1076.
Within about a week of registering the complaint, a new transformer was installed and power supply was restored. Shri Sahu informed the Chief Minister that the power system in the village is now normal and the villagers have received great relief. He expressed gratitude to the Chief Minister and the government for the swift resolution.
Chief Minister Shri Sai praised the promptness of the concerned officers, stating that problems related to basic facilities like electricity and water directly affect the daily lives of common citizens. Such complaints should be resolved on priority. He said that sensitive resolution of a single complaint can bring relief to the lives of many families.
Pending installment of PM housing received within ten days of CM Helpline complaint In conversation with the Chief Minister, Shri Virendra Yadav, a resident of Bagicha development block in Jashpur district, said that the second installment for his house construction under the Pradhan Mantri Awas Yojana was delayed. The non-receipt of the amount was also affecting the construction work.
He registered his problem on CM Helpline 1076. Within about ten days of the complaint, an amount of Rs 55,000 was received in his bank account as the second installment for housing. Shri Yadav shared his happiness with the Chief Minister, stating that with the receipt of the amount, he can now proceed with his house construction.
Chief Minister Shri Sai said that the Pradhan Mantri Awas Yojana is an important scheme that fulfills the dream of pucca houses for poor families. Eligible beneficiaries should receive installments of the scheme on time so that there is no hindrance in the construction work. He asked officers to exercise special sensitivity in such cases.
Pension stalled for nine months, benefit received after complaint on 1076 Shri Toran Sahu, a resident of village Karhi in Mungeli district, informed the Chief Minister that his mother had not been receiving her pension for about nine months. The family was facing difficulties due to non-receipt of pension. He registered a complaint on CM Helpline 1076.
Upon receiving the complaint, the concerned department investigated the case and took necessary action. Thereafter, his mother's pension was resumed and the pending amount was also paid. Shri Sahu expressed satisfaction over the resolution of the problem and extended his gratitude to the Chief Minister.
Chief Minister Shri Sai said that social security pension is an important economic support for the elderly, widows, disabled persons, and needy families. It is the administration's responsibility to ensure that eligible beneficiaries do not have to face hardship for this.
Even a small problem for a common citizen can be a big trouble: Chief Minister Chief Minister Shri Sai told the officers that while a case might seem ordinary from the perspective of the administration, it is a very significant problem for the concerned citizen. Delay in small tasks like correction in ration card, pension payment, electricity supply, drinking water, housing installment, or revenue-related matters can trouble a family for a long time.
He said that the objective of the CM Helpline is to ensure that the citizen's voice reaches the administration directly, and the concerned department takes their problem seriously and resolves it within the stipulated time frame. The Chief Minister said that positive feedback regarding the CM Helpline is also being received during meetings with people in various parts of the state. Many citizens report that their long-pending problems have been resolved after complaining on 1076.
The Chief Minister said that the CM Helpline is not just a system for registering complaints, but also a medium for ensuring administrative accountability and improving citizen services.
Appreciation for good-performing officers, accountability for negligence to be ensured Chief Minister Shri Sai said that a large number of officers and employees in the government and administration are working with full dedication and hard work. Due to their efforts, schemes are reaching the ground and people's problems are being resolved. Such officers and employees should be encouraged.
He said that in some cases, negligence or lack of seriousness towards citizens' problems affects the image of the entire administration. Therefore, every officer and employee must understand that resolving people's problems is the highest priority of the government. Those who perform well should be encouraged, and accountability should be ensured in cases of unnecessary delay or negligence in complaint resolution.
Complaint data should be the basis for improving citizen services During the review, Chief Minister Shri Sai obtained information on call reception status on the helpline, complaint registration, their resolution at various levels, the system for taking feedback from complainants, and departmental analysis of complaints.
He instructed the officers not to view complaints received on the helpline as mere individual cases. Regular analysis of complaint data should be done to identify which department, scheme, service, or region is receiving complaints repeatedly. If a large number of complaints of the same nature are received, the root cause should be identified and necessary improvements should be made in the system.
The Chief Minister said that in this way, the CM Helpline will serve as an important feedback system for improving government policies and services, along with resolving individual problems of citizens.
1076 facility should reach citizens in remote areas including Bastar Chief Minister Shri Sai specifically inquired about the nature of complaints received from districts in the Bastar division and their resolution status. He said that the CM Helpline can be particularly useful for citizens in remote and tribal areas of the state, as it eliminates the need for them to travel to district or state headquarters offices with their problems.
He instructed the officers to ensure that information about CM Helpline 1076 reaches the last village and the last person. Extensive publicity should be done through various means, including wall paintings, in Gram Panchayats, Fair Price Shops, and Common Service Centers. Citizens should also be informed at the local level about how they can register their complaints on the helpline.
System will be further strengthened by removing technical and procedural shortcomings The Chief Minister said that the CM Helpline is currently in its initial phase. Therefore, technical and procedural shortcomings should be continuously addressed by learning from initial experiences. The entire process, from call response, complaint registration, sending complaints to the concerned department, resolution within the stipulated time, to feedback from the complainant, should be made simple and effective.
He said that the helpline should be such that citizens have a smooth experience from registering a complaint to its resolution. The purpose of technology is not to complicate processes, but to bring the administration closer to the citizens.
Public trust is our biggest achievement: Chief Minister Shri Sai Chief Minister Shri Vishnu Deo Sai said that resolving people's problems is the government's duty, and CM Helpline 1076 is becoming an important medium for effectively fulfilling this duty. Our endeavor is that every citizen of the state has the confidence that their voice will reach the administration, they will be heard, and their legitimate problems will be resolved in a timely manner.
He said that the stronger the trust between the administration and the public, the more effective the system of good governance will be. The CM Helpline is strengthening this chain of trust. Public trust is our biggest achievement, and it is our collective responsibility to maintain it.
During the review, Chief Secretary Shri Vikas Sheel, Principal Secretary to Chief Minister Shri Subodh Kumar Singh, Secretary to Chief Minister Shri Rahul Bhagat, Secretaries of various departments, Special Secretary to Chief Minister Shri Rajat Bansal, and Collectors of all districts participated in the meeting through video conferencing.