24‑Hour Fix to Handpump Highlights Efficient Governance in Chhattisgarh

The Marwahi development block witnessed a tangible example of responsive governance when a broken handpump at Ratga village was repaired in just one day. After an elderly farmer dialed the 1076 helpline, the complaint was escalated to the Public Health Engineering department. Field engineers arrived, diagnosed a seized motor, carried out the necessary repairs and restored operation before sunset. The quick turnaround has alleviated the village’s drinking‑water crisis and demonstrated that citizen‑centred policies can deliver measurable results. Officials say this model will be replicated across other underserved areas to ensure basic services reach every household.