The National Highways Authority of India (NHAI) is revolutionizing toll operations by deploying more than 5,100 women in day-shift roles at over 1,140 toll plazas spanning national highways and expressways nationwide. Shared by the Road Transport and Highways Ministry on Friday, this bold step underscores a commitment to women’s empowerment and inclusive infrastructure management.
Frontline positions at toll booths are now increasingly occupied by women, designed to upgrade the overall experience for millions of highway travelers. The strategy promises a compassionate, efficient setup that minimizes conflicts and prioritizes user satisfaction. Decisions like this emerged from thorough discussions with toll plaza operators and prominent groups including NHBF, HOAI, and AIUCF.
Unanimous consensus from all operators paves the way for this rollout, with 5,100+ women already in place and more hires anticipated soon. Strict oversight by NHAI guarantees adherence to guidelines.
Beyond job opportunities, the initiative targets rural and semi-urban women, fortifying their role in highway development and generating employment in far-flung areas. Comprehensive training programs await these employees, emphasizing polite communication with users, crisis management, safety measures, and streamlined plaza operations.
Such professional development will cultivate secure workplaces and superior standards. NHAI’s vision here is clear: amplify gender parity, empower communities, and transform service at every toll point on India’s expansive road network.