The National Highways Authority of India (NHAI) is revolutionizing toll operations by deploying more than 5,100 women in daytime shifts at over 1,140 toll plazas spanning the country’s national highways and expressways. Revealed by the Road Transport and Highways Ministry on Friday, this bold step underscores a commitment to women’s empowerment and inclusive infrastructure management.
Frontline roles at toll booths are now increasingly filled by women to deliver superior user experiences. The strategy promises a compassionate, efficient atmosphere that minimizes conflicts and prioritizes highway travelers’ needs. Decisions like this emerged from collaborative discussions with toll plaza operators and leading groups such as NHBF, HOAI, and AIUCF, securing full consensus on daytime female staffing.
With over 5,100 women already in place and more hires anticipated, the rollout is gaining momentum. NHAI’s vigilant oversight will guarantee seamless execution. Beyond job creation—especially in rural and semi-urban zones—this initiative strengthens women’s roles in highway development and stimulates employment in far-flung areas.
Special training programs tailored for these employees, particularly rural women, will focus on polite communication with users, crisis management, safety measures, and streamlined plaza operations. This comprehensive training will enhance professionalism, safety, and overall service standards.
Ultimately, NHAI’s push for women in operational positions champions gender equality, social upliftment, and elevated service at every toll point across India’s expansive road network.
