India’s National Consumer Helpline (NCH) has demonstrated its efficiency by returning more than ₹52 crore to consumers in just nine months. By settling 79,521 complaints across 31 diverse sectors, the NCH has become a cornerstone of swift justice. Data shows that the e-commerce and travel sectors were the primary areas of dispute, with travel refunds alone surpassing ₹4 crore. Operating as a central hub for the entire country, the NCH allows consumers to file complaints via a toll-free number (1915), SMS, or specialized mobile applications. This model emphasizes accountability, where complaints are digitally forwarded to companies with strict monitoring to ensure consumers receive their rightful money without entering a courtroom.
